Use them for scheduling, surveying, and shaping the conversation. A perfect way to start a conversation on a specific topic. They make your chat invitation more engaging and user-friendly.Īsk a question, and define replies that can be selected by users. Quick replies are messages with ready-made answers for your customers. It’s a fun way to start a conversation or invite your visitors to take specific actions. Rich messages are more engaging and interactive. A perfect way to send a subtle invitation to chat. Create personalized text greetings or announcements based on your visitors’ behavior. Welcome your visitors with a simple message, a question, or a call-to-action. Types of targeted messages Standard text targeted message: Plain text Announcements are displayed only for a specified period of time, to each customer only once in a lifetime. Greetings are the automated messages that are displayed to your customer every time the customer meets the conditions you set up.
#Messages for mac not showing conversation download#
Improve conversion rates - use buttons in rich messages to increase the number of visitors that complete your desired action: invite people to download a guide, sign up for a newsletter, or schedule a call.Sell more - engage with more visitors, increasing chances to sell, and improving customer acquisition.Turn visitors into customers - according to our report, visitors invited to chat are 6.3 times more likely to convert into customers than the ones who don’t chat 61% of those customers convert within the first chat.Increase customer satisfaction - build meaningful customer relationships thanks to proactive and engaging customer service.Improve visitors’ experience - use greetings to guide your visitors through your website or onboard new customers.Get more chats - engage more visitors with personalized and engaging chat invitations.They enable you to share announcements, introduce new products, and support your visitors when they browse through your website.Ĭreate personalized messages, target the right audience, and catch your visitors’ attention to provide exquisite customer service. They are an online version of approaching a customer in a physical store. Targeted messages allow you to be more proactive. You can choose a standard text message or play with rich messages, which are more engaging and interactive. The two types of targeted messages, greetings and announcements, show up above your minimized chat widget, encouraging visitors to talk to you, or guiding them through your website and products or announcing your campaigns, for example. Targeted messages are a non-intrusive way to welcome and support visitors on your website.
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